Terms and Conditions

‘alignedamber ltda’, Rua Curió 269, 37902-408 Passos, MG, Brazil.

CNPJ: 55.969.179/0001-81

If you have any questions about these Terms and Conditions feel free to contact us at info@alignedamber(.)com

1. Practice of Terms and Conditions

Last update: 14 January 2026

1.1. Read these Terms and Conditions carefully before using our Website https://alignedamber.com.

1.2. These Terms and Conditions apply to all services, products, agreements, and offers of alignedamber.

1.3. Your access to and use of the Services of alignedamber is based on your acceptance of, and compliance with, these Terms. These Terms apply to all visitors, users and others who access or use our services. If you don’t accept these, we cannot deliver our services.

1.4. By using this website https://alignedamber.com (“Website”), You are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions (Terms), Privacy Policy and any disclaimer notice and any or all Agreements on this Website:

“Customer”, “You”, “User”, “Client” and “Your” refers to you, the person accessing this Website and exploiting Our Services/Products and therefore accepting the Company’s terms and conditions and;

“User Account” or “Account” shall mean the online account maintained by the User at the Website to avail of the Services;

the “Company”, “Our”, “We” and “Us”, refers to Our Company, Amber de Waard, also known as alignedamber;

“Party” or “Parties” refers to both the Customer/User and Ourselves, or either the Customer or Ourselves;

“Product”, “Program”, “Services” refers to a unique product, services, online course or program provided by our Company as a result of Our commitment and services (“Services”).

1.5. Any use or access by anyone under the age of 16 is prohibited unless permitted by the laws of Your country of residence, and certain regions and/or Products may have additional requirements and/or restrictions. All rights not expressly granted to You under these Terms are reserved to the Company.

2. Services, Products

2.1. All prices are expressed in EUR and exclude VAT, sales tax, and other applicable charges. Additional costs related to online payments are the responsibility of the Client.

2.2. Prices shown on the Website are customizable until accepted by the Client. The exact price will be put on an invoice and needs to be accepted by the Client. This agreement commits the client.

2.3. Company reserves the right to change prices shown on the Website, providing clear communication to the Customer, if services of external parties have undergone price changes. A new agreement will be created. The Customer has the right to refuse this change within eight calendar days. In this case, the work that Company has already done will be looked over and will be paid correctly.

2.4. The Website allows You to purchase a Product for a fee. We may at Our sole discretion engage third party service providers from time to time to provide certain Services. Each such purchase is intended to be used only by one person, unless specified otherwise under Product’s details.

2.5. You are not allowed to share Your purchase and/or provide access to such purchase to a third party.

3.6. Errors recognizable as typographical relieve the Company of any obligations for compensation.

3.7. Our services include 1:1 coaching, business intensives, and mentorship programs designed to guide you toward developing a heart-led business. These services focus on clarity, personal development, and business strategies. We also offer courses and group programs. However, no guarantees of specific outcomes are made, as success relies on individual client action.

3.8. Coaching requires active participation. The Client agrees to show up for scheduled calls and complete any agreed-upon action steps. Failure to participate may result in loss of access to Services.

3.9. My services are not therapy and do not replace professional medical, psychological, legal, or financial advice.

3. Payments

3.1. General Payment Terms: When you pay for the Program by credit card, you authorize and give permission to Company to charge your credit or debit card on a one time basis to remain in the Program. When you purchase the Program, your information (i.e. credit card and contact info) may be collected by the third-party merchant PayPal and Stripe (depending on the payment method you choose at checkout), who may have privacy policies or security practices that are different than ours. Company is not responsible for the merchant’s independent policies or practices.

3.2. Failed Payments / Re-charge procedures: By signing up for the Program, your card will automatically be charged a one-time payment.

3.3 If your payment fails on the 1st attempt: In the event that your Subscription payment is not successfully made on your due date, your credit card will automatically be re-charged after a 1 day grace period to make your payment of the Program.

If your card was accidentally not updated or available to be processed at the time we attempted the initial charge, you’ll have that 1 day grace period to update your card information without any penalty or losing access to the Program.

3.4. After 2nd failed payment: Your access to the Program will be temporarily suspended and you will not be able to access the Program at all until you successfully complete your payment. We will attempt to re-charge your credit card in 1 day.

3.5. After 3rd failed payment: Your access will still be suspended, pending your successful completion of your owed late payment. In 1 day, we’ll attempt to charge your card.

3.6. 4th and final attempt to make payment: The 4th attempt is the final attempt to collect your payment before the matter is forwarded to collections. If the 4th payment fails, you will be permanently removed from the Program and no refund will be given. 

When choosing the Subscription options, you consent to being responsible for ALL payments owed under the Program terms.

3.7. No Chargebacks. You will not, under any circumstances, issue or threaten to issue any chargebacks to the Company or your credit card and/or form of payment (ie, PayPal) for any reason whatsoever related to the Program. In the event of a chargeback, the Company reserves its right to report it to the credit bureaus as a delinquent account.

3.8. Please acknowledge that the Products we provide You with for a fee paid through Our Website constitute Our intellectual property and may not be exploited in any way prohibited by these Terms.

3.9. We offer paid Product(s) and Service(s) for a fee. You are responsible for paying all fees charged by Us and applicable taxes in a timely manner with a payment mechanism associated with the applicable paid Product(s). When you make a purchase, you agree not to use an invalid or unauthorized payment method. We reserve the right to disable access to any Product for which we have not received adequate payment. Unless otherwise stated, all fees are quoted in U.S. Dollars. You are solely responsible for any sales, value-added, withholding or similar taxes that apply to Your purchase, whether domestic or foreign.

3.10. You can purchase Our Product(s) via credit card or PayPal:

If You choose to pay by credit card You authorize Us to charge Your credit card or bank account for an amount of Product’s applicable fee.

If You choose to proceed with a purchase via PayPal, You further authorize Us to use a third party to process payments.

3.11. By purchasing any Product through Our Website, You hereby consent and agree to abide by such third-party Internet payment service providers’ customer terms and conditions, and privacy policies, and understand that we have no control whatsoever on such customer terms and conditions, and privacy policies. IF You DO NOT AGREE to such third-party Internet payment service providers’ customer terms and conditions or privacy policies, DO NOT PURCHASE ANY PRODUCT. This is Your sole responsibility to find, read and understand any third party policies.

3.12. Payments must be made within 14 days of the invoice date, unless otherwise noted. A payment request will be send out. If payment is not made on time, the client will receive a reminder. The client will then have an additional 7 days to make the payment, but the work will be halted until this is done. If it takes longer, 4% of the total amount will be added each day. Reminder and collection costs will be charged to the client.

3.13. For mentorship programs, clients may opt for a one-time payment or payment plans over the duration of the program. All payments must be made before the start of services. For payment plans, missed payments will follow our re-charge policy. Access to ongoing coaching will be paused if payments are not up to date.

3.14. Because Services are delivered digitally and/or include reserved time and support, all purchases are non-refundable once confirmed.

4. License 

4.1.  Subject to these Terms and Our policies, We grant you a limited, personal, non-exclusive, non-transferable, and revocable license to use Our Services/Products. You may use Our Product(s) only for Your personal, non-commercial use, unless You obtain Our written permission to otherwise use the Product(s). You also agree that You will access, and/or use only one User Account, unless expressly permitted by Us, and You will not share access to Your User Account or access information for Your Account with any third party.

4.2. Using our Services/Product(s) does not give you the ownership of or any intellectual property rights in Our Services or the Product(s) you access for a fee paid through Our Website.

4.3. The Services and its contents, including, but not limited to, all trainings, worksheets, checklists, and guides are intellectual property owned by the Company.  Any violations of this term, and all terms contained herein, will be legally pursued to the fullest extent permitted by law.

4.4. You cannot distribute, copy, forward, and/or share the Services or its content with anyone else. Any violations of these Terms of Use will be legally pursued to the fullest extent permitted by law.

You may not share your password or login information with anyone. If you share your password or login with anyone who did not purchase the Program, you will be removed from the Program immediately and no refund will be issued. 

4.5. All content, templates, and products provided by Company are protected by intellectual property laws, including but not limited to copyright and trademark laws. Any unauthorized use, reproduction, distribution, or modification of our intellectual property, whether in whole or in part, constitutes an infringement of our rights.

4.6. If we discover that a Client has infringed on our intellectual property rights, we reserve the right to take immediate action. This may include, but is not limited to:

• Issuing a formal cease and desist notice to the infringing party.
• Terminating any ongoing services or agreements with the client without refund.
• Seeking financial compensation for any damages caused by the infringement.
• Initiating legal proceedings to enforce our rights and seek remedies, which may include injunctions, monetary damages, and the recovery of legal costs.

4.7. Clients found to be in violation of our intellectual property rights will be responsible for all legal fees and costs incurred by Company in enforcing these rights.

4.8. We take our intellectual property seriously and will pursue all available legal remedies to protect our content, templates, and services.

5. Disclaimer

5.1. By participating in the Service, you understand that Company is a Mentor and Virtual Assistant.

5.2. The Service is for informational and educational purposes only. The information and education provided in the Program is not intended or implied to supplement or replace the professional advice of an attorney, accountant, therapist and/or financial advisor. You should contain with a professional in those areas (financial, legal, accounting, etc.) in person with someone where you live or work to discuss issues or questions pertaining to your particular legal, financial, or business situation. 

5.3. Although we do our best to make sure all of the Service’s content is up to date and/or accurate, we do not make any representation that all the information is accurate or free of errors at all times. We do not assume any responsibility for accuracy of the Service’s information, or its safety or efficacy as it applies to you.

5.4. We make every effort to accurately represent our products, programs, and services. Any earnings or growth stated about the Service or students in the Service (past or present) are estimates or examples only of what’s possible. They are not guarantees of future results, guaranteed success, or a promise that you will experience the same or even similar results. 

5.5. There is no guarantee that past results will be replicated in the future. The failure or success of use of our products, programs, and services relies on your own due diligence and efforts. We are not liable for the success or failure of your business, health, financial situation, and/or any other effect from use of our Program and/or Services.

5.6. Any and all current or past-client testimonials, statements, or examples used by us are simply that: examples. They are not guarantees that you will also experience or receive the same results. Each person and his/her circumstances are unique and nothing shall be interpreted as a guarantee that you will experience the same results as another client of ours. 

5.7. The information on this Website is provided on an “AS IS” basis. To the fullest extent permitted by law, this Company: (i) excludes all representations and warranties relating to this Website and its content or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this Website and/or the Company’s Products; (ii) excludes all liability for damages arising out of or in connection with Your use of this Website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal Product of things or You have advised this Company of the possibility of such potential loss), damage caused to Your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

5.8. Without limiting the foregoing, we do not warrant that (a) the product(s) will meet your requirements or expectations or achieve the intended purposes, (b) the products will not experience outages or otherwise be uninterrupted, timely, secure or errorfree, (c) that defects on the products will be corrected. you assume all risk of personal injury, including death and damage to personal property, sustained from use of the product(s).

5.9. By purchasing a Product/Service, you accept that you will be added to the newsletter. You can opt-out whenever you want.

5.10. Coaching services provided by the Company are for educational and informational purposes only. Company cannot guarantee specific results, and the Client is responsible for their own actions and decisions.

5.11. Human Design is a tool and a guide. The Company offers Human Design chart readings but does not provide financial, legal, medical, professional counselling or healthcare advice, nor act as an accountant. Human Design readings are not intended to predict the future.

5.12. Deliverables vary per service and are outlined on the relevant sales page; they may include voice/text support (Telegram/Voxer) for a defined period, and/or a personalized recorded Human Design reading, delivered within the stated timeframe.

6. Assumption of the Risk

6.1. You should use your best judgment in using the information provided in the Service, which is done at your own risk. It is your responsibility to discern the risk of using the Service or its content. You assume responsibility for your actions, choices, or lack thereof, related to the Service. 

6.2. Company strives to provide the best possible support for technical issues related to our services. We will make every effort to resolve any issues to the best of our abilities. However, Company cannot guarantee that all functions on the website or associated services will always work flawlessly. Company is not liable for any errors, issues, or loss of profit that may result from unforeseen technical problems. Client is encouraged to understand that despite our best efforts, technical issues can occasionally arise.

6.3. Company does not offer certain services like hosting or domain name registration, but does provide suggestions for tools that can improve Client’s business. Company is not liable for the services provided by these third parties. This is entirely the responsibility of the Client.

6.4. Company is not liable for damages if and insofar as the Client has insured themselves against the specific damage or could have reasonably insured themselves.

6.5. Company relies on the specialized services of third parties, such as the use of a CRM and certain plugins. Company is not responsible for defects in these products or services (such as the temporary unavailability of servers and errors in updates). It is recommended to carefully review the terms and conditions of these third parties.

7. Refund policy

7.1. We will do everything within our ability (and within reason) to ensure your satisfaction. If you have any questions or concerns, or if there is anything we can do to make your experience a more pleasant one, please email Company at info@alignedamber(.)com

7.2. For coaching sessions and intensives, cancellations are allowed with at least 24 hours’ notice for a full refund. Missed sessions without prior notice are non-refundable.

7.3. For downloadable products, such as courses and digital products, no refunds will be provided once access has been granted, except in special circumstances, including but not limited to:

1. Technical Issues: If you are unable to access the Product due to a technical issue on our end, and the problem cannot be resolved within a reasonable timeframe, you may be eligible for a refund.
2. Mistaken Purchase: If you accidentally purchase the wrong product and contact us within 24-48 hours of the purchase without accessing the content, we may offer a refund or exchange for the correct product.
3. Duplicate Purchase: If a duplicate purchase of the same product is made, you will be eligible for a refund of the duplicate charge.
4. Severe Personal Hardship: If you experience a significant, unforeseen personal event (e.g., illness, family emergency) that prevents you from accessing or completing the course, please contact us for a review. Proof of the hardship may be required, and refunds will be considered on a case-by-case basis.
5. Content Access Issues Beyond Control: If you are unable to access the downloadable product due to restrictions in your country or technical limitations that were not disclosed prior to purchase, you may be eligible for a refund.

7.4. Payment plans are binding, and missed payments will follow our standard re-charge procedure.

8. Privacy

8.1. We are committed to protecting Your privacy. We will only use information collected from individual Customers particularly email addresses to facilitate and deliver orders as part of Our commitment to provide the Services Our Customers have paid.

8.2. Moreover, as We endeavor to provide You better products/services We will also be using Your emails to promote Our other products/services. You can opt out anytime by pressing the unsubscribe button that can be found in every email We send. We will constantly review Our systems and data to ensure the best possible service to Our Customers.

8.3. Company collects the personal contact details of the Client to communicate, perform their services correctly and for legal reasons (such as taxes). Under no circumstances will Company transfer this information to third parties.

8.4. If the Client wishes to do so, it’s possible for them to view and/or improve this data or request to have their personal data deleted.

8.5. It is the Client’s responsibility to keep Company informed of any changes to their personal data.

8.6. Take a look at Our Privacy Policy for more information.

8.7. Compliance with GDPR: Company is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. This regulation applies to individuals within the European Economic Area (EEA) and outlines how we collect, process, and protect your personal data.

8.8. Data Collection: We collect only the personal data necessary to provide our services, including but not limited to your name, email address, payment details, and any other information you voluntarily provide to us. This data is collected when you use our services, register on our website, or communicate with us.

8.9. Data Processing and Use: The personal data we collect is used solely for the purposes of providing and improving our services, processing payments, communicating with you, and complying with legal obligations. We may also use your data to send you marketing communications, but only with your explicit consent, which you may withdraw at any time.

8.10. Data Security: We take appropriate technical and organizational measures to ensure the security of your personal data, protecting it against unauthorized access, accidental loss, destruction, or damage. These measures include encryption, secure storage, and restricted access to your data.

8.11. Data Sharing: We do not share your personal data with third parties unless it is necessary to fulfill our contractual obligations to you (such as payment processors or service providers) or required by law. Any third parties we engage are also required to comply with GDPR and protect your data accordingly.

8.12. Your Rights Under GDPR: As a data subject under GDPR, you have the following rights:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or any other legitimate interests pursued by alignedamber.
• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

8.13. Data Retention: We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting obligations. Once the data is no longer needed, we will securely delete or anonymize it.

8.14. Data Breaches: In the unlikely event of a data breach, we will notify the relevant authorities within 72 hours and inform you without undue delay if the breach is likely to result in a high risk to your rights and freedoms.

8.15. Contact Information: If you have any questions or concerns about your personal data or wish to exercise your rights under GDPR, please contact us at info@alignedamber(.)com We are committed to addressing any concerns you may have and ensuring your data is handled in compliance with GDPR.

8.16. All information provided by you during your use of the Service will be kept in strict confidence, unless disclosure is required by law.

9. Support

9.1. We will provide Customer support services to Our registered Users via electronic mail. If You experience any difficulties using Our Product please notify us using the following email: info@alignedamber(.)com with a subject line “Support”.

9.2. However, We will not be liable or in any way responsible for Your own technical issues, internet speed and other related to Your access/device/location matters and We reserve the right to solely determine whether such difficulty exists on Our side.

10. Termination

10.1. The cancellation of a Service by the Client is possible as long as Company has not yet started the work. The Client needs to compensate 30% of the invoice amount.

10.2. Company is entitled to dissolve the agreement with immediate effect if the Customer has filed for bankruptcy or if it is applied against them. All invoiced amounts will then become immediately due and payable. Company will not have to pay any compensation due to this termination.

10.3. If the Client is guilty of a severe contractual default or issues that conflict with these Terms and Conditions, and if the Client doesn’t change does within eight days after receiving a letter, Company has the right to suspend the agreement until the Client has fulfilled their obligations, or to terminate the contract with immediate effect.

10.4. Upon termination of the agreement, the Client will pay Company according to their provided services, as well as the costs Company must make as a result of this termination. The possibly paid deposit does not need to be refunded.

10.5. You can stop using our Services at any time. You may delete your User Account by Website features or notifying Us at info@alignedamber(.)com When you decide to delete Your User Account, We will delete Your data, although this may not take place immediately.

10.6. Either party may terminate the coaching agreement by providing written notice. If the Client terminates the agreement after the commencement of services, no refunds will be issued for services already delivered. If Company terminates the agreement, any unused portion of pre-paid fees will be refunded.

11. Force Majeure

11.1. Company is not liable if a shortcoming is the result of force majeure. During the period in which there is force majeure, for example, due to public unrest, strikes, hostilities, natural disasters and other unexpected situations that have arisen without fault of the actions of Company, the obligations of Company are suspended.

12. Customer restrictions

12.1 As a Customer, You agree not to: Circumvent, disable, or otherwise interfere with security-related features of the Website; Disparage, tarnish, or otherwise harm, in Our opinion, Website and/or the Service;

12.2. Use the Product in a manner inconsistent with any applicable laws or regulations; Interfere with, disrupt, or create an undue burden on the Service or the networks or services connected to the Service;

12.3. You will not share access to Our Product with a third party (unless otherwise permitted by us separately in writing); will not lease, sell, grant or otherwise exploit Our Product(s) in a way prohibited by these Terms.

12.4. Attempt to bypass any measures of the Website designed to prevent or restrict access to the Service, or any portion of the Website.

13. User content and conduct

13.1. In case Our Services enable You to share your content (“User Content”), You retain all intellectual property rights in, and are responsible for, the User Content You create and share. However, by submitting User Content you grant other Users and Company the right to share Your User Content via any social media platform.

13.2. As a user of the Site, you agree not to post any Prohibited Content:

1. Profane language or content;

2. Content that promotes, fosters, or perpetuates discrimination on the basis of race, religion, gender, marital status, familial status, national origin, age, mental or physical disability, sexual orientation, gender identity, source of income or other protected status under applicable law;

3. Inappropriate sexual content or links to inappropriate sexual content, nudity or obscene;

4. Conduct or encouragement of illegal activity;

5. Private and confidential information;

6. Content that violates a legal ownership interest of any other party.

14. Cookies

14.1. The Website uses cookies to personalize your online experience. By opening highlighted in orange, you agreed to use the required cookies.

14.2. A cookie is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies can be uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

14.3. We may use cookies to collect, store and track information for statistical or marketing purposes to make our website work. You have the option to accept or understand accepted cookies. There are some required cookies that are necessary for the operation of our website. Your permission is not required for these cookies, they always work in advance. Please note that by accepting required cookies, you may also be able to duplicate third party cookies, which may be used through services provided by third parties if you use similar services on our website, for example a third party video display window that functions on our website.

15. Indemnity

15.1. You agree to indemnify, defend and hold harmless Company and its affiliates, and their respective licensors and Service Providers, and all officers, directors, owners, agents, or licensors of any of the foregoing (collectively, the “Indemnified Parties”) from and against any and all losses, damages, liabilities and costs, including reasonable Attorney’ fees, sustained by any of the Indemnified Parties in connection with any claim arising out of Your use of Our Website or Product(s), or any breach by You f these Terms. Under no circumstances shall We be liable for any amount exceeding the fee paid for the Services/Product(s) ordered.

16. Changes to these terms

16.1. Should these Terms change, you will find the most recent version on this page http://www.alignedamber.com/Terms-And-Conditions

16.2. Company can make changes to these Terms without the consent of the Customer. Changes to the Terms and Conditions do not give rise to the dissolution of the agreement. Only if the change results in Company not being able to provide our service as agreed in the agreement. The Customer then has 30 days to object via info@alignedamber(.)com.

16.3. In all cases, your continued use of the Services/Products after publication of such changes, with or. without notification, constitutes binding acceptance of the revised Terms.

16.4. We will notify you of any significant changes to these Terms via email, using the contact information you provided during your account registration, or through a prominent notice on our Website.

17. Severability

17.1. If it turns out that a particular provision of these Terms is not enforceable, this will not affect any other terms. If you do not comply with these Terms, and we do not take immediate action, this does not indicate that we relinquish any rights that we may have in accordance with these Terms or granted by law.

18. Applicable law and jurisdiction

18.1. These terms, and the interpretation, construction and enforceability hereof, and all rights and obligations of the Parties, whether arising under this Agreement or otherwise, shall be governed by and construed in accordance with the laws of Brazil, without giving effect to any principles of conflict of laws.

19. Entire agreement

19.1. The Terms constitute the sole and entire agreement between You and Us regarding this Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services/Product(s)/Website.

20. Specifics regarding Template Usage Rights

20.1. Personal License

By purchasing and using our templates, you agree to the following terms and conditions:

• Personal License: When you purchase a template from us, you are granted a personal license. This means you have the right to use the template for personal projects or in your business but only for you as the owner of the business. You can use the template to support you in your business. However, you are not permitted to sell or distribute the template in its original or modified form as a standalone product.
  
• Number of Users: The personal license permits a single user to utilize the template for their projects. If multiple team members or users intend to use the template, each individual or entity should obtain a separate license.
  
• Modifications: You have the freedom to modify and customize the template to meet your project’s specific requirements. Feel free to change text, images, and colors to align with your brand or style.
  
• Restrictions: While you have considerable freedom to use and modify the template, there are some restrictions. You are not allowed to resell, share, reproduce, or redistribute the template itself as an editable template, even if you’ve made modifications.  They are intended for your use only.

• Attribution: While not required, we appreciate credit or a link back to our shop when using the template in your projects.

20.2. Support and Updates

We are committed to providing support and updates for your templates:

• Support Duration: We offer 30 days of support for your templates. If you encounter any issues or have questions during this period, please don’t hesitate to reach out to our support team. info(@)alignedamber(.)com
  
• Access to Updates: You will have access to any future updates or improvements we make to the templates. We are dedicated to enhancing your experience with our products.

20.3. Refunds and Returns

Refund Policy: Please note that for digital items, refunds are not typically offered, except in special circumstances. If, for any reason, you are not satisfied with your templates, we will review your request and provide a refund if it meets the following refund criteria:

• Timeframe: You must contact us within 7 days of your purchase.
• Issues: Your request should be due to issues related to the template or the purchase process.
• Special Circumstances: If you believe your situation qualifies as a special circumstance, please contact us with a detailed explanation of your request. We will review it on a case-by-case basis.

Non-Eligible Refund Reasons: Refunds are typically not offered for the following reasons:

• Change of mind or personal reasons not related to the template’s quality or functionality.
• Lack of expertise in using the template. We recommend reviewing the template’s description and any provided instructions before purchase.

Refund Process: To initiate a refund request, please contact us at info(@)alignedamber(.)com and provide the following details:

• Your name
• Order number
• Reason for the refund request
• Any additional information that may help us understand your request

If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within [number] business days.

If you have any questions or require further information about our refund policy, please don’t hesitate to reach out to our support team at [support email]. We’re here to help and ensure you have a positive experience with our templates.

20.4. Privacy and Data Handling

We respect your privacy and handle your data with care:

• Data Security: Any personal or sensitive information provided during your use of the templates will be handled with the utmost security and confidentiality.
  
• Data Storage: We do not store your data beyond what is necessary to provide support or updates. Your data will not be shared with third parties.
  

By using our templates and agreeing to these terms, you ensure a smooth and transparent transaction. Please feel free to reach out if you have any questions or require further clarification.

20.5. Using Our Templates for Your Business

Our templates are designed to support your business endeavors by providing a creative and efficient foundation for your projects. Whether you’re a freelancer, small business owner, or work with multiple clients, our personal license allows you to benefit from the flexibility of our templates while respecting the terms and conditions outlined in this document.

Please don’t hesitate to reach out to our support team if you have questions about our personal license, or if you require a (multi-)commercial license for your specific needs. We’re here to assist you.

21. Contacting us

21.1. For questions or clarifications regarding Our Terms and/or any other matters related to Our Services/Products, please contact Us at info@alignedamber(.)com.

Our mailing address is:

Attn: Amber de Waard

Address: Rua Curió 269, 37902-408 Passos, MG, Brazil.